Over the course of the past 30 years, the internet has dramatically transformed life as we know it. From how we choose a restaurant, to how we shop, to how we get work done. An October 2023 report from Boston Consulting Group estimates that by 2027, ecommerce will capture 41% of all global retail sales.
Agilix Solutions has seen this transformation firsthand. While many of our customers still love to stop by their nearest branch location to make purchases, demand has grown through the years for greater and greater functionality in our eCommerce platform. We serve a wide variety of industries, but one thing is true for all our customers: time is money. Anything we can do to help you efficiently access the products you need to get the job done goes straight to your bottom line.
Last year, we conducted a customer survey to help us better understand how you use our eCommerce platform, what you like about it, and what you’d like to see improved. The feedback we received from customers was priceless and was leveraged to help us build and launch an all new and improved eCommerce platform that better serves our customers’ needs. In this article, we’ll detail some of the most impactful changes you’ll see in the new Agilix Solutions Online Portal we like to call—My.GoAgilix.
Improved Search Functionality
Through customer research, we learned that while the product search tool was one of the most used features by customers, it was also the one they felt needed the most improvement. We took that feedback and invested in our website search engine to make it easier than ever for you to reliably and quickly find what you’re looking for. Our new search engine features AI capabilities to help find the exact product you need, even when the search query is incomplete or has typos. The search engine is robust and will constantly be evolving to meet customer’s needs.
Access to Our Entire Inventory
We’ve expanded our online offering even further to include most in-stock products. And if there’s a customer-specific product or a non-stock product you need that isn’t available for purchase on our website, we can make it available for you upon request. You’ll also be able to easily see real-time inventory levels for any given product at each of our locations. My.GoAgilix also offers manufacturer inventory levels for some vendors as well. If no Agilix branch has the needed part, it can be acquired quickly if the manufacturer has it.
Online Bill Pay and Invoice downloads
We’ve opened up My.GoAgilix to a brand new user at our customer sites—the accounts payables team. Previously, you could only review the order’s items and order status. We heard our customers request over and over again to make invoices available online. Our new portal brings those requests to reality. Customers simply need to have their accounting teams register on My.GoAgilix and they will be automatically signed up to pay bills and download their invoices.
Robust Customer Dashboard
The Agilix Solutions Online Portal is not just an online store. It’s a destination—your single source of truth for all your transactions and communications with the Agilix team. When you log in, you’ll immediately be able to see your last four orders and click deeper to see your complete order history. You’ll also be a single click away from quotes you’ve requested, online bill pay, saved carts you’ve created to make future purchases and also a new “Resources” repository to keep your contracts and important documents you have with Agilix. Your entire relationship with Agilix Solutions will be accessible from the new and improved dashboard.
The Features You’ve Come to Know and Love
Not every feature in the Agilix Solutions Online Portal is new. We’ve also brought back a number of powerful and popular features from our previous portal for customers to enjoy, including:
- Quick Order Pad: Copy/Paste, Spreadsheet Upload, and Rapid Entry functionality.
- Customer Cart Approval: Enables routing of orders for internal approval before fulfillment occurs.
- Rockwell Automation Configurator: Connecting you directly to the Rockwell Automation website.
- eQuote: Distributor-quoted items available to view and order online.
- Lists (formerly Product Group) and Saved Cart: Your most commonly ordered parts and quantities bundled together to be added to cart in a single action.
Learn How to Use All the Available Tools
Your Account Manager is your first step to learning the ins and outs of the tools you’ll be using most often in the My.GoAgilix Online Portal. Reach out to them today to set up a time with our eCommerce team to walk through available tools and discuss use cases for the way your company operates. We’re confident you’ll enjoy this new and improved online portal experience, and we can’t wait to serve you soon.