Technical Support Agreements

Agilix Solutions is a Rockwell Automation authorized distributor of Allen-Bradley products and technologies. That designation means we are your direct partner for Rockwell Automation’s TechConnect^SM support. Whether it is to quickly resolve production issues, improve training, or streamline software updates, purchasing a TechConnect Support agreement can provide the knowledge and support needed to address your top challenges.

The TechConnect experts field 2,000+ calls each day, in 20 languages. Their global team of more than 450 engineers have seen it all and are prepared to help you overcome your automation challenges. They are available 24×7 and have an industry-leading 84% first contact resolution rate, in which the first engineer you talk to will be able to resolve your issue.

Four Levels of TechConnect Support to Suit Your Needs

We realize not every company’s needs are the same. Rockwell Automation offers four progressive levels of TechConnect support to address a wide variety of business needs.

• Self-Assist Support: This is the base level of TechConnect Support. It provides you with software maintenance, access to Rockwell Automation’s Online Support Center, a Digital Assist Library subscription, and optional discounted Learning+ subscription.
• Product Support: The Product Support level offers everything in Self-Assist, with some valuable upgrades. You’ll have access to real-time product phone support, live chat, Live View Support^TM, Software Maintenance II (which includes software update media and emergency software replacement) and access to Rockwell Automation’s vast on-demand library of Genius Webinars.
• System Support: At the System Support level, customers will enjoy everything from Product Support, plus a few additional key offerings. You’ll have real-time system remote support as well as access to system-level support engineers who have extensive experience in the industrial automation field. They are your primary contact and will stay with you until your issue is resolved.
• Application Support: Application Support is the premium option in the TechConnect family. In addition to all the tools in the previous levels, customers will receive real-time application support from a design support team via dedicated telephone and email contacts. Application Support also comes with administration services like emergency backup, performance tuning, guaranteed field service call-out, and a variety of managed services. Finally, this level of TechConnect support is the only one that includes remote monitoring services. Automation experts will monitor your critical assets and have the resources to troubleshoot and resolve issues in real time.

Access to Discounted Learning+ Subscription

All four levels of TechConnect support come with an optional discounted subscription to Rockwell Automation’s value-packed Learning+ library. Without TechConnect, your only option is to purchase 90-day access for a single class. TechConnect customers can get 365-day access to all 30 Learning+ classes for the same price as six single class purchases for non-customers. Tech Connect is the best option for keeping your team’s skills fresh with Learning+.

Agilix Solutions is Your Portal to TechConnect

Technical troubles cause all sorts of problems that inhibit productivity. Contact your Account Manager to learn more about how Agilix Solutions can give you the support and peace of mind you need with TechConnect from Rockwell Automation.